Banking & Financial Services
Supporting Banking & Financial Customer Experience Processes
Outsourcing in the banking and financial service industries has become commonplace thanks to the efficiencies and operational agility it provides. The case for delegating non-core banking functions like customer query handling and back-office processing is often strong. Smart Consult’s expertise has helped numerous clients turn their business case into reality.
Direct Leadership Experience in Banking & Financial Services
Smart Consult is ideally placed to support banks and financial service providers with business process outsourcing projects. The team has enjoyed lead roles in offshore delivery across a range of services from outsourced client query management and customer care through vulnerable client assistance and client financial review to broker support.
