Customer Experience
Supporting Outsourced Sales, Service & Communication Processes
Customer experience is often the first business process people associate with outsourcing. This is with good reason. Asking a suitably qualified third party to deliver sales, service, complaint handling and data capture, for example, has a strong track record. Smart Consult has helped many clients deliver extensive CX & UX benefits.
Inbound & Outbound Customer Experience & Sales Expertise
Smart Consult brings a wealth of contact centre, customer handling, sales and communication expertise to any outsourcing project. The team understands the benefits, and also potential risks, associated with outsourcing something as critical as your customer experience. As a result, they are ideally placed to guide you through project delivery.
